| |
PanViews DVD Transfers Guidelines
Guidelines for Phone
Support: Phone support is provided 9-5 Eastern Time, (M-F). The phones are answered by studio personnel. Studio time is very precious. We kindly ask that questions be limited to items that
can not be found on the Web site. There is ample information on the site about
pricing (including a price calculator), services offered, processes and policies,
order tracking (including our
Order Tracking System and automatic email notifications). Inquiring about the status of an order? Use our
Order Tracking System instead of calling. Thanks.
Guidelines for Email
Support: Please read the Web site information before emailing. We answer email questions about items that can not be found on the Web site. We will answer your initial email plus one follow up. Will our return email reach you? (we will be unable to fill out spam-blocker approval request forms).
Guidelines concerning Turnaround
Time: "Normal" turnaround time is about 1 week or less. RUSH
Services options are available. "Normal" turnaround time is an average. Like a busy Interstate, we have peak times, traffic jams and light traffic days. Just as on a highway it is not productive to get stressed out or to yell and scream when the traffic is heavy, it is not productive to get stressed out if an order is caught in traffic and is not completed in the "average" turnaround time. It is in everybody's interest that each order is processed carefully. Phone or email inquiries about the status of an order clog the system and slow down everyone's order. Our on-line Order Tracking System provides detailed information, is free and automatic. (Please note that the STUDIO PROCESSING phase is the longest, and occasionally orders spend what seems like a long time there) We kindly ask our customers to use the on-line Order Tracking System instead of calling for status updates. "Normal turnaround" too long? Use our
RUSH Service for 4 work days (72 or 48 hours) turnaround time.
Email Communication: It is essential that we have good
email communication with our clients. Email is our preferred form of communication. Because of various email filters we are having increasing trouble communicating via email and you may never see our email answer to your question. Please be sure to open a clear path for email from our domains to reach you (we will be unable to fill out spam-blocker approval request forms, etc.). Incidentally, we do not maintain or sell mailing lists, so you do not have to fear that we will use your email for SPAM.
 |
Formats
we can transfer
(convert) to DVD:
 |
Video
tape formats:
|
|
Video
Disc formats:
|
|
| FREE
conversion PAL (or SECAM)
to NTSC or NTSC (or SECAM)
to PAL. If your
transfer to DVD involves changing from PAL/SECAM to NTSC (or
vice versa), we do not charge for the standards
conversion. (NTSC
is the television standard used in North America, PAL
is used in Europe and much of the world, SECAM is used in France and other countries) |
| You
may submit your master in either PAL, SECAM VHS or NTSC. (NOTE:
selected formats are available only in NTSC.
Please see Formats) |
| You
may order your final DVD in either NTSC or PAL.
Same price. |
|
The message below is
updated each time there is a change in the status of our service.
If you wonder if we are in business, the answer is: Yes we are, and this
is the status of our service: |
|
: Operating at 120%
Yes, there still is time to send in
your order for pre-Holiday delivery, but please don't delay. If
you are submitting an order for pre-Holiday delivery, please indicate so in the Special Instructions box of the Order Form.
For 4 days turnaround (or 48 hours), please use one of our
RUSH Service
options. After December 4, all orders for pre-Christmas delivery
MUST be placed using one of our RUSH Service options (remember to allow
adequate shipping time). After December 11, you must obtain our OK
for pre-Christmas delivery when placing a RUSH Service order.
We thank all our clients
for your tremendous support!
All the best,
Cristian Coban, Ph.D.
President, CVC Productions
|
Our mailing address:
CVC Productions, LP2CD division
2757 Park Royal Drive
Windermere, FL. 34786
Puzzled?
Confused? Can't figure it out?
No problem. Email
info71@panviews.com or call us at
407-292-1151
(9 AM to 5 PM Eastern Time, M-F)
|
Last reset: Oct 13, 2004
visitors on line
CVC Productions:
visitors
|
|
